Spa Etiquette and Policies

Contract
We require a signed contract and deposit for all spa parties, individual, group or wedding events. This document is your contract and includes important terms and conditions for service.

Reservations
Reservations need to be made at least 48 hours in advance for individual services and at least one week in advance for spa parties, group or wedding events. Reservations can be made by calling (202) 277-1405 or (703) 867-9948. Please note, an event booked less than one week in advance will incur a 10% surcharge over regular pricing due to additional costs of executing last minute events.

A $300 non-refundable deposit is required to hold spa party reservations.

A minimum of $110 in individual spa services (excluding travel fees/tolls) is required to book an appointment within 20 miles of Washington , D.C. .

Travel Fees
Travel fees may be incurred depending on distance (Starting Point: Burtonsville, Maryland). Mileage: First 25 miles no travel fee charged. Travel fees charge is $25 over the first 25 miles. Tolls and Parking: Applicable Toll and Parking charges.

Gratuities
Individual spa services do not include gratuities. In appreciation for outstanding service, gratuities may be given to the staff at your discretion. However, for the convenience of spa parties, group or wedding events, gratuities of 17% of the total bill will automatically be added for all services.

Payment Policy
A $200.00 per every 6 persons non-refundable deposit ($200.00 minimum deposit for groups of six) is required to hold the date for any services. Balance must be paid before the services are rendered for spa parties, group or wedding events. Because the services have been specifically reserved for you, deposits and payments up to 50% of the total price applied to packages and services are nonrefundable.

Cancellation Policy
In the event the services need to be rescheduled, at least 72 hours notice is required. There is a $50 Change Fee to reschedule spa services. Less than 72 hours notice will be considered a "no-show" and the deposit/payment will be forfeited. In the event services are rescheduled, the new date must be within 30 days after the original date. After the 30-day period has passed, the deposit/payment will be forfeited -- Only one rescheduling permitted. Once your appointment date has been reserved for your event, we will be unable to issue a refund for any individual guest cancellations or no-shows. The scheduled services are reserved and staffed according to your needs. Therefore, changes to any package must be made 72 hours prior to date of service. Last minute changes may not be able to be honored.

Age Requirement
Clients must be at least 16 years of age. Clients under the age of 16 must have adult supervision and a waiver form signed by their parent/guardian.

IMPORTANT NOTE:
Our Spa technicians will refuse a treatment if any of the following apply:

Any medical conditions that were not mentioned at time of reservation Broken skin or lesions